Bakkavor are the leading provider of freshly prepared food in the UK. They employ more than 19,000 employees across 45 locations and maintain a strong international presence in the US and China. They develop and produce innovative culinary solutions for a range of occasions to suit a variety of budgets. They count well-known UK grocery retailers and large international brands among their clientele.

Bakkavor recently contacted BGS to request an emergency repair call-out for the main entrance gate.

Job Brief (The Challenge)

The issue involved the main access gate that had broken down, preventing it from being closed. The issue had occurred late at night, and the client was understandably anxious about leaving the gate until morning. They contacted our team to request our assistance, and we were delighted to oblige them. Our guaranteed response time is four hours, but we were at the client’s site in just one.

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Our Solution

Upon arrival, we carried out a full inspection on the gate and quickly determined the fault. We then provided the client with a FREE quotation with no obligation on their part to commit. Thanks to the product training that our engineers had all received, they were able to secure the gate and restore it to full working order in no time. We recognise that the gate could be improved further and so quoted the client for further upgrades as a recommendation.

Each of our attending engineers was up to date with their health and safety training, so the work was carried out responsibly and efficiently. Once the gate had been restored to working order, we made sure that any mess had been tidied away and that no other faults were present.


As mentioned above, we were able to attend quickly, a full three hours faster than our guaranteed response time of four hours. We were able to locate the fault quickly and restore the gate, getting the client’s site back up and running in no time. The client was happy with our availability, our rapid-fast response time, and the speed and efficiency with which we completed the repairs.

If you ever find yourself dealing with gates, doors, or shutters that have been broken down, don’t hesitate to call BGS to request our mobile services. We’re available 24-hours a day, 365 days a year, so we can attend any call at any time. And to avoid costly repairs, enquire about our servicing and maintenance and repair services.

Call BGS on 08009178583 to arrange a free site survey and estimation, today.


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